AWS
T-money
OndaCall Integrated Control & App System Development
This project was undertaken to build the T-money OndaCall integrated mobility ecosystem that organically connects passengers and taxi drivers for efficient transportation services.
TOSKY implemented a total solution encompassing a passenger app, a driver app, and an administrator control system for at-a-glance monitoring and management of overall operations.
Particularly, considering situations requiring phone reservations or digitally underserved populations, a process was precisely designed to instantly digitize ARS call requests through the administrator system and optimally dispatch them to drivers.
Administrators can freely coordinate dispatching while monitoring the locations of available taxis and incoming calls in real time through an intuitive control interface.
Through this project, TOSKY unified online and offline call inbound channels and completed seamless taxi transportation workflows, delivering a trusted transportation experience to users and an efficient management environment to operators.
Key Features
01
End-to-End Mobility Ecosystem
Organically connects passenger app, driver app, and administrator control system to deliver a seamless mobility service
02
ARS Call Integrated Digital Dispatch System
Digitizes phone reservation calls so administrators can make optimal real-time dispatch decisions
03
Real-Time Control Interface
Map-based real-time monitoring of taxi locations and call status supports efficient operations management